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Position Details: Remote Client Response Representative
| Location: | Denver, Colorado |
| Openings: | 3 |
| Salary Range: | Minimum |
Description:
We are seeking a highly organized and responsive Remote Client Response Representative to manage client communications, coordinate caregiver admissions, and drive referral conversions. In this full-time, work-from-home role, you will serve as the primary point of contact for incoming inquiries, handle time-sensitive referral calls, prepare proposal submissions, and ensure seamless admissions and caregiver scheduling.
This role rewards initiative—earn a stable hourly wage plus performance-based incentives for every successful referral, callback, and admission you complete.
Key Responsibilities
Client Communication: Serve as the first point of contact for all incoming and outgoing communications via phone, email, and SMS.
Referral Management: Answer live referral calls promptly (time-sensitive and earnings-critical), conduct warm referral callbacks, and respond to all inquiries without delay.
Admissions & Coordination: Process RFA (Request for Admission) responses, confirm start dates and care schedules, and coordinate caregiver assignments to initiate service.
Proposal Development: Write, compile, and submit complete RFP (Request for Proposal) packages, managing follow-through until a decision is reached.
Confidentiality: Handle highly sensitive information (SSNs, Medicaid/Medicare IDs, payment details) with strict adherence to privacy protocols and HIPAA standards (if applicable).
Compensation & Incentives
Base Pay: Guaranteed hourly wage for all 40 hours/week, paid via standard payroll.
Performance Bonuses (vest after 3 months of continuous care):
Live Referral Calls: $25 per successful call
Warm Referral Callbacks: $20 per successful callback
RFA / Admissions: $30 per successful admission
RFP Submissions: $150 per completed full-package submission
RFP Annual Bonus: $350 per awarded contract (paid annually while client remains active)
All incentive bonuses are paid as a lump sum added to your regular paycheck once care has been active for three months.
Work Requirements & Technology
Dedicated Workspace: Quiet, professional environment suitable for live calls throughout the day.
Reliable Internet: High-speed connection required.
Company-Provided Equipment: Dedicated phone line and device will be supplied to ensure 100% availability during shift hours.
Accountability Software: Company-provided time-tracking and geolocation software will be installed to confirm working hours and approved location. Candidates must be comfortable with these tools as a condition of employment.
Eligibility & Pre-Employment Screening
Given the sensitive nature of the financial and personal data handled, all offers are contingent upon successful completion of the following:
Criminal background check
Credit check (required due to fiduciary responsibilities)
Drug and alcohol testing
All screenings comply with applicable federal and state laws.
Ideal Candidate Profile
Strong written and verbal communication skills
Self-motivated, detail-oriented, and results-driven
Comfortable in a performance-based compensation model
Reliable, punctual, and able to maintain consistent availability
Prior experience in client communication, care coordination, admissions, or proposal writing is a plus
Background in healthcare, home care, or HIPAA-protected information handling is highly encouraged to apply
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